Question: Who is holder of the
Company’s shareholder registry and how do I contact such a
of OOO “Registrator “Garant”
Krasnopresnenskaya nab., Moscow 123100 Russia
Telephone/fax: +7 (495)
Call-centre: +7 (800) 500 2947 from
10:00 a.m. to 4:30 p.m.
Monday, Tuesday, Wednesday, Thursday, from 10.00 a.m. to 3.00 p.m. (no lunch
from 10.00 a.m. to 2.00 p.m. (no lunch hour) Queue management system tickets are
issued until 2.00 p.m.
can one change the details of a shareholder’s personal account (bank details,
registration address, passport details)?
changes to the personal account details are made by submitting a registered
individual questionnaire (hereinafter referred to as the “Questionnaire”) to
“Registrator “Garant” (hereinafter
referred to as the Registrar), located at the following address: 6,
Krasnopresnenskaya nab., Moscow 123100 Russia,
(800) 500 2947 from 10:00 a.m. to 4:30 p.m. (Russia toll-free), or
to transfer agents of the Registrar. The new Questionnaire may be
hand-delivered to OOO
“Registrator “Garant” or via an authorized representative,
or if the Questionnaire has already been submitted before, by mail.
Questionnaires to the Transfer Agent may only be hand-delivered or submitted via
an authorized representative. The signature appearing in the Questionnaire must be
affixed by the shareholder in the presence of the Registrar, transfer agent or
case of any changes in the full name of the registered person, the following
items shall be additionally provided to the Registrar for the purposes of
establishing whether the applicant’s identity matches that of the person
appearing in the registry:
(must be produced) or a notarized copy of the Marriage Certificate (Certificate
of Dissolution of Marriage) or Certificate of Name Change or any other document
bearing proof of such changes.
case of any changes in the document of identity, the following items shall be
provided to the Registrar for the purposes of establishing whether the
applicant’s identity the matches that of the person appearing in the
supporting the identity of the registered person with a note to the effect of
previously issued documents of identity made on the nineteenth page, or a letter
of verification issued by a respective agency of the Federal Migration Service
or another authorized organization to the effect that the document of identity,
whose details appear in the personal account description, has been replaced with
a document of identity appearing in the submitted documents. The letter of
verification shall include a reference number, indicate the date of issue and
bear the seal and signature of the signing officer.
the Questionnaire is submitted to the Registrar for the purposes of making
changes to the personal account details via an authorized representative or
by mail, such Questionnaire shall be accompanied by a notarized copy of
the document of identity (passport) of the shareholder.
questionnaire form and examples of how to fill it in, may be found on PJSC
LUKOIL website under “Investor and Shareholder Center” in the “Registrar”
section, or on the Registrar’s website www.reggarant.ru under
the shareholder is unable to print out the questionnaire form from the websites
of the Company or the Registrar, he/she has to write a letter to the Registrar
requesting it to provide a Questionnaire Form or obtain one from the Registrar’s
the list of branches or transfer agents of the Registrar please go to the
Company’s website under “Registrar”.
to the personal account details contained in the registry of holders of the
Company’s registered securities shall be made by the Registrar only following
provision of a receipt confirming that the given service has been paid
NB! The shareholder
must on a timely basis advise OOO
“Registrator “Garant” of any changes in his/her/its details
(passport details, bank details, etc.). In the event of failure to provide
details to PJSC LUKOIL or OOO
“Registrator “Garant”, the foregoing companies shall not be
liable for any damages that may arise from or out of such failure (including
How do I pay for copies of PJSC LUKOIL documents
that are submitted upon request of the shareholders or other
Pursuant to Articles 89 and 91 of the Federal Law “On Joint Stock Companies”,
and Regulations on Disclosure of Information by Securities Issues, approved by
order of the Federal Financial Market Service of Russia No. 06-117/pz-n of
10.10.2006, the Company shall provide copies of PJSC LUKOIL documents to its
shareholders and other stakeholders, as required by the provisions of the
of documents shall be issued upon request made in arbitrary form in writing to
PJSC LUKOIL. Such a request shall specify the full name of the person making the
request (or name and address for entities) and list the documents being
of settlement accounts to pay for making copies of documents
of settlement accounts to pay for making copies of documents
Petrocommerce branch of the Public Joint Stock Company “Otkritie Financial
account: 30101810745250000727 in the Main Division of the Bank of Russia in the
Central Federal Okrug
OJSC Sberbank of Russia, Tver branch of Sberbank No.7982, Moscow
services price list
of making one copy)
in RUB net of VAT
in RUB with VAT
and white A4 copies
any matters regarding the submission of copies of documents or payments please
shareholder relations department.
note that numerous documents are freely accessible via our website under
“Information Disclosure” and “Company Policies and Procedures”.
person registered in the PJSC LUKOIL shareholder registry must in a timely
manner advise OOO “Registrator "Garant” of any changes in his/her/its
details (passport details, bank details, etc.). In the event of failure to
provide details to PJSC LUKOIL and OOO “Registrator "Garant”, the foregoing
companies shall not be liable of any damages that may arise from or out of such
failure (including undistributed dividends).
Question: Where can I buy/sell PJSC LUKOIL
Answer: To purchase/sell PJSC LUKOIL
shares please contact the Stock Exchange Consultation Center of PJSC
Address: Moscow, Sretensky boulevard 11 Phone: +7 (495) 780-19-43.
Please also note that currently multiple investment companies offer the
What ticker symbol are PJSC LUKOIL shares listed under on the
Russian Stock Exchange?
LKOH – on the Moscow Exchange.
Question: I have received a letter from an investment
company that is not known to me, offering me to sell my PJSC LUKOIL shares.
Would appreciate your advice on what I should do.
It is usually unfair securities market players that make such offers and use
illegally obtained data of the shareholders’ postal address and their full
names. The price at which such investment companies offer to sell shares is most
likely going to be considerably below the market price, and the deal will not be
beneficial for the shareholder. Our recommendation in this case is to keep a
wary eye on the current market price of PJSC LUKOIL shares published in the mass
media (“Vedomosti” and “Kommersant” newspapers), on PJSC LUKOIL website
and on the website of the Moscow Exchange (http://moex.com).
Avoid dealing with the investment companies that are not known to you and whose
data is not available in the public domain. For any questions arising in similar
cases please contact the Stock Exchange Consultation Center of PJSC LUKOIL
(phone: +7(495) 780-19-43).
Can a shareholder purchase additional shares in the Company at their face
possibility to purchase the Company’s shares at their face value is not
What shares are defined as “outstanding shares”?
current Russian law defines outstanding shares as any issued and outstanding
Company’s shares, other than own shares redeemed from the shareholders by such
Company, i.e. shares that may be used in civil transactions resulting in
transfer of ownership of the respective securities.
How can I get a deed confirming my ownership of the Company’s shares?
should make a respective request with the Registrar or your Nominee
Where and how can I get a certificate of share transfers?
should make a respective request with the Registrar or your Nominee Holder of
General Shareholders Meeting
Which issues are addressed at the annual General Shareholders
The Company must annually hold annual General Shareholders Meetings. The agenda
of the General Shareholder Meeting includes election of the Company’s Board of
Directors, Audit Commission (Auditor) of the Company, approval of the Company’s
auditor, and other issues as provided by the Federal Joint Stock Companies Law
that fall within the competence of such a General Shareholders
When shall the next annual General Shareholders Meeting scheduled to take
In pursuance of the Federal Law “On Joint Stock Companies” the annual
General Shareholders Meeting must be convened annually within the timeframe
set forth in the Company’s Articles of Association, however in each case no
earlier than two months before and no later than six months after completion of
the respective fiscal year. The date of the regular annual General Shareholder
Meeting is indicated in the respective communique published by the Company
within the established timelines on the Company’s official websites in the
information and telecommunication network Internet, URL: www.lukoil.ru,
Question: Who decides
on distribution of dividends to the Company’s
Distribution of dividends (declaration of dividend) is decided upon by
the General Shareholders Meeting. This decision must specify the amount of
dividends accrued on the shares, form of payment, and date as of which persons
entitled to such dividends are defined. Please note that the decision in regard
to the date as of which one defines the persons entitled to dividends shall be
made solely as advised by the Company’s Board.
dividend amount must not exceed the dividend amount recommended by the Board of
What is the procedure for setting the date as of which persons entitled to
dividends are defined?
Answer: The date whereupon in line with the
decision on dividend distribution (declaration of dividend) the persons entitled
to such dividends are defined, must occur no earlier than 10 days after the day
on which the General Shareholders Meeting decided on dividend distribution
(declaration of dividend) and no later than 20 days after such decision was
Which persons are entitled to dividends?
Dividends are distributed to persons who/that have been holders of the
Company’s shares or persons exercising rights attributable to such shares under
the federal laws at the end of the trading day on the day on which persons
entitled to dividends are defined, as indicated in the dividends decision on
dividend distribution (declaration of dividend) (see above).
the shares are sold or otherwise transferred within a period of time for which
dividends accrue, the dividend amount shall not be proportionately distributed
amongst the holders of such shares.
What is the period of time within which dividends must be
Dividends must be distributed to nominee holders who/that are security traders
or trustees registered in the Company’s shareholder registry within 10 business
days, whereas for other persons registered in the shareholder registry such
period of time shall not exceed 25 business days starting from the day on which
persons entitled to such dividends were defined.
Are there any distributions of dividends in the form of shares?
Pursuant to clause 5.7 of the Dividends Policy Regulations of JSC LUKOIL,
adopted in 2003 and amended in 2004 by the Company’s Board of Directors,
distributions of dividends shall take place in monetary form, or in the form of
assets in the cases defined by the Company’s Articles of
I was registered as holder of shares on the day the list of persons entitled to
dividends was made, however none have been paid to me so far.
The most probable cause is incorrect or incomplete questionnaire data (i.e. TIN,
bank account details, postal address, passport details). Moreover, if your
shares are being held by the nominee holder, the cause may be delayed or
incomplete provision of such data to the nominee holder. In such case you should
contact your nominee holder or Registrar at (+7 495) 926-81-60, (+7 800)
200-81-60 or make a respective written request. Dividends distribution costs
are borne by PJSC LUKOIL.
When was the 2015 list of persons entitled to dividends made and where can one
look up the historical data?
The 2015 list of persons entitled to dividends was made on July 12, 2016. To
look up the previous dates on which the lists of persons entitled to dividends
were made, please go to PJSC LUKOIL website, URL http://www.lukoil.com/static_6_5id_243_.html
What is the dividend amount distributed following the results of
I am shareholder of PJSC LUKOIL, however no dividends have been credited to my
bank account for the year 2015. Please, explain.
Answer: In pursuance
of the resolutions made by the extraordinary General Shareholders Meeting of JCS
LUKOIL on 12.14.2015 and the General Shareholder Meeting of PJCS LUKOIL on
06.23.2016, the following dividend amounts were distributed: 65 RUB per common
share following the results of nine months of 2015 year and 112 RUB
per common share following the results of 2015 year, which collectively
totaled 177 RUB. For the historical data regarding the amount of dividends
please go to PJSC LUKOIL website http://www.lukoil.com/static_6_5id_243_.html
Following the 2015 distribution of dividends accrued on the shares in PJSC
LUKOIL (hereinafter referred to as the Company) some shareholders failed to
receive the sums owed to them. The funds were credited back to the Company’s
accounts by the banks wherein the shareholders have their accounts, due to
incorrect bank details.
most frequent errors found in bank details include:
Incorrect number of the personal account opened with Sberbank of Russia - must
be 20 characters
Incorrect last name/first name/patronymic of the beneficiary (in case of any
changes in his/her last name, the shareholder failed to give notice to this
effect to the bank and/or OOO “Registrator "Garant”)
In case of any problems related to the 2015 dividends
distribution, and also for the avoidance of similar problems with future
distributions, please contact your bank and CHECK THE ACCURACY OF YOUR BANK
DETAILS, as appropriate, in accordance with the established procedure
(via OOO “Registrator "Garant”) procure that changes are made to your
personal account details contained in PJSC LUKOIL shareholder registry.
In 2016 I filed a new security holder questionnaire specifying the bank
details to be used in dividend distribution. Nonetheless no
dividends have been distributed to me for the year 2015.
It most likely happened because your Bank changed your bank details after you
had filed your Questionnaire (the bank’s name, its correspondent or settlement
account, BIC, etc. could have been changed). Our recommendation is that you
check the accuracy of your bank details by contacting your bank. In case of any
such changes in the bank details make sure to fill out the registered person
questionnaire in accordance with the established procedure: please see the
answer to the question “How
can one change the details of a shareholder’s personal account (bank details,
registration address, passport details)?”.
Due to a change in my address I failed to receive my dividends per post. What do
I have to do to receive my dividends?
If dividends sent per post order remain unclaimed and are returned, repeated
payments of dividends shall be effected following submission to the Registrar of
the postal and/or bank details (registered individual questionnaire) and their
entry into PJSC LUKOIL shareholder registry. Dividends distribution costs are
borne by PJSC LUKOIL.
I have received my dividends by bank transfer, however I had to pay a bank
transfer fee. Is there a way to avoid such costs?
Bank transfers are a quick and reliable way of distributing dividends. PJSC
LUKOIL pays dividends to its shareholders who/that are residents of Russia
without charging any transfer fee. However, please note that cash-out
transactions represent specialized billable bank services, which the customer
consents to at the time of making a respective bank account agreement. This
service does not represent a transfer of funds and is billed to the bank’s
customer under the foregoing agreement, and payments for such services are
beyond the issuer’s mandate. In choosing your bank you should carefully study
the rates and fees offered by the banks in your region and choose the bank
offering the most beneficial terms.
What is the procedure for heirs who have joint shared ownership to receive
inherited dividends distributed by PJSC LUKOIL?
One of the below documents, in addition to the Certificate of Inheritance and
Questionnaire, must be submitted to OOO “Registrator "Garant” to enable
receipt of inherited dividends distributed by PJSC LUKOIL by heirs who have
joint shared property:
power of attorney
issued by holders of the joint shared ownership in the name of one of them,
whereby the latter is entrusted to receive the amount of inherited dividends
distributed as joint shared property, indicating each year of distribution of
inherited dividends (Russian Civil Code, Art. 185).
by and between the heirs in accordance with the Russian Civil Code, Art. 252,
1165 in regard to property (dividends) jointly owned by them (or an
agreement for apportionment of interest owned by one of them). The agreement
may be made by all joint shared owners in the presence of a representative of
the Registrar or a representative of its transfer agent.
governing ownership, use, and disposal of property (dividends) being the
object of joint shared ownership
made by and between the heirs that establishes entitlement of the heir
claiming dividends to a respective monetary amount (Russian Civil Code, Art.
246, 247). The agreement may be made by all joint shared owners in the
presence of a representative of the Registrar or a representative of its
the effect of apportionment of the share payable to the heir claiming
How are dividend taxes assessed and paid? What is the amount of dividend
Pursuant to the Russian Tax Code (hereinafter referred to as the Tax Code)
in accordance with the status of the beneficiary, dividends being distributed
are subject to personal income tax or corporate profit tax.
general rule is that the personal income tax and the profit tax are withheld at
the time of payout of dividends by a tax agent, i.e. a person who/that assesses,
withholds and pays to the budget the income amounts withheld at the time of
dividend distribution. The Tax Code provides for two different ways of
assessing, withholding and paying taxes charged on shareholders’ dividend
income, and dividend income accruing to the benefit of holders of depositary
receipts. For individuals who are tax residents of Russia* and Russian entities
starting January 1, 2015 dividends are taxed at a rate of 13% (previously 9%) as
established by the Tax Code, Art. 224, clause 1,
Art. 284, clause 2, sub-clause 3.
Please note that the tax amount withheld from the income of a taxpayer who/that
has earned dividend income is assessed in accordance with the Tax Code, Art.
distributed to individuals who are not tax residents of Russia** or foreign
entities shall be subject to a tax rate of 15% as provided by the Tax Code of
clause 3 and the Tax Code of Russia, Article 284, clause 3, sub-clause 3 or tax
rates established by the international double taxation agreements, to which
Russia is a party.
tax resident of Russia is generally defined as an individual actually present in
Russia for 183 or more calendar days within 12 consecutive calendar months
(Russian Tax Code, Art. 207, clause 2).
non-resident of Russia for tax purposes is generally defined as an individual
actually present in Russia for less than 183 calendar days within 12 consecutive
calendar months (Russian Tax Code, Art. 207, clause 2).
How can I obtain a certificate of dividend income that must be submitted to the
Fax a request to the attention of Mrs. L.N. Khoba, Chief Accountant of PJSC
LUKOIL, to (495) 981 75 09 to issue a certificate in the 2-NDFL form for the
requisite period (2011, 2012, etc.) indicating your details (postal address,
phone, fax, email) and way of delivery of such certificate to you (per post,
fax, hand-delivered, etc.). After the request has been sent by fax, any further
contacts in regard to the issuance of such a certificate may be established by
phone at (495) 627 47 17. Please note that starting January 1, 2014 PJSC LUKOIL
has been issuing certificates in the 2-NDFL form solely to persons appearing in
PJSC LUKOIL’s shareholder registry. In this regard, to obtain the certificate,
the Company’s shareholders need to contact their nominee holders.
of the 2-NDFL application
What is a DR?
Depositary Receipt (DR) is a security that serves to prove that a person
holds a certain number of shares in a foreign company deposited in the company’s
country of residence. The depositary bank for all PJSC LUKOIL depositary
programs and issuer of depositary receipts for PJSC LUKOIL shares is The Bank of
New York Mellon.
How do DRs and common shares of PJSC LUKOIL correspond to each
One (1) DR of PJSC LUKOIL (CUSIP69343P105) corresponds to one (1) common share
of PJSC LUKOIL.
Where are PJSC
LUKOIL DRs listed?
PJSC LUKOIL DRs are listed on the over-the-counter market under the LUKOY
ticker. CUSIP: 69343P105. For more details of PJSC LUKOIL DRs please visit
In Europe DRs are listed on the London, Frankfurt, Munich, and Stuttgart stock
What ticker symbol are ticker PJSC LUKOIL shares listed under on the
major international stock exchanges?
LKOD – on the London Stock Exchange; LUKOY – on the US OTC market.
Please specify the entities acting as a depositary bank, transfer agent,
registrar and exchange agent as part of PJSC LUKOIL’s DR
The Bank of New York Mellon is PJSC LUKOIL’s depositary bank, also acting as
the company’s transfer agent, registrar and distributor of dividends accruing on
DRs. The bank is also responsible for completing every procedure related to
What am I supposed to do in case of a change in the address?
You can contact BNY Mellon Shareowner Services in any of the following
Mellon Shareowner Services
Station, TX 77842-3170
US calls: 1-888-BNY-ADRS(1-888-269-2377)
number for international calls: 0011-201-680-6825
How can a shareholder find out the current price of the block of securities
owned by him/her/it?
Quotes of PJSC LUKOIL securities are available on the main page of
Moreover, quotes of PJSC LUKOIL DRs on the US OTC market can be found at
(ticker - LUKOY). The quotes of LUKOIL DRs on the London Stock Exchange can be
found at LSE’s website http://www.londonstockexchange.com/exchange/prices-and-news/stocks/international-companies/international-regions.html
Where can I purchase DRs?
Depositary receipts can be purchased via Global BuyDIRECT, which is a DR
re-investment or direct purchase program sponsored by the Bank of New York
Mellon, which enables shareholders to automatically buy DRs, using their
dividends as transaction payment. The program also provides for acquisition of
DRs by new or existing investors, who have already become participants to the
program. BNY Mellon is a paying agent for every investment being made. Investors
that are direct holders of DRs and members of GlobalBuyDIRECT can receive
information directly from the DR issuer and spare brokerage and transaction
address your Global BuyDIRECT-related questions or correspondence to the
Station, TX 77842-3170
be provided with a program schedule and application forms to join Global
BuyDIRECT, please call us at: 1-800-345-1612
calls for US-based program members: 1-888-BNY-ADRS(1-888-269-2377)
number for international calls: 1-201-680-6825
can also be purchased via your broker. Investors may engage any (investment or
broker) companies based in the US, Europe or elsewhere to purchase
Is there a way to convert my common shares into DRs?
Common shares into DRs shall be converted via a broker or an investment
What is the difference between a registered and a beneficial DR
A registered holder appears in the Depositary’s Shareholder Registry. A
registered holder is deemed to be owner of the certificate. A beneficial holder
is defined as holder of receipts in the name of another person, e.g. in the name
of a broker or a nominee