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LUKOIL oil company LUKOIL - ALWAYS MOVING FORWARD
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I. Graifer, Chairman of the Board of directors of LUKOILV. I. Graifer, Chairman of the Board of directors of LUKOILV. Alekperov, President of OAO LUKOIL V. Alekperov, President of OAO LUKOIL Oilmen of LUKOILOilmen of LUKOILProduction facilities of the Caspian Yuri Karchagin fieldProduction facilities of the Caspian Yuri Karchagin fieldOffshore platforme D6 in the Baltic Sea. Kratsovskoe fieldOffshore platforme D6 in the Baltic Sea. Kratsovskoe field Permnefteorgsintez Refinery Permnefteorgsintez RefineryVolgograd RefineryVolgograd Refinery Uhtaneftepererabotka Refinery Uhtaneftepererabotka Refinery Nijnegorodnefteorgsintez Refinery Nijnegorodnefteorgsintez RefineryMini refineries in KogalymMini refineries in KogalymPetrotel-LUKOIL (Romania)Petrotel-LUKOIL (Romania)LUKOIL Neftokhim Burgas (Bulgaria)LUKOIL Neftokhim Burgas (Bulgaria)Filling station commissioning in New-YorkFilling station commissioning in New-YorkChange of brand of a filling station in the USAChange of brand of a filling station in the USAOfficial ceremony to mark the commencement of production at West Qurna-2 oilfield in Iraq. 29.03.2014Official ceremony to mark the commencement of production at West Qurna-2 oilfield in Iraq. 29.03.2014Dmitry Medvedev, Prime Minister of the Russian Federation, visited the ice-rsistant platform at the Y.Korchagin field in the Caspian Sea. October 02, 2013Dmitry Medvedev, Prime Minister of the Russian Federation, visited the ice-rsistant platform at the Y.Korchagin field in the Caspian Sea. October 02, 2013President of Russia Dmitry Medvedev visited Krasnodarskaya Combined Heat and Power Plant (CHPP) of OOO LUKOIL-Kubanenergo and participated in the launch of a new 410 MW combined-cycle gas turbine (CCGT-410). October 8, 2011President of Russia Dmitry Medvedev visited Krasnodarskaya Combined Heat and Power Plant (CHPP) of OOO LUKOIL-Kubanenergo and participated in the launch of a new 410 MW combined-cycle gas turbine (CCGT-410). October 8, 2011The first large-tonnage oil shipment through the FOIROT (Varandey Oil Export Terminal). June 9, 2008The first large-tonnage oil shipment through the FOIROT (Varandey Oil Export Terminal). June 9, 2008Mounting of mooring cargo handling system on the FOIROT (Varandey Oil Export Terminal)Mounting of mooring cargo handling system on the FOIROT (Varandey Oil Export Terminal)Loading of FOIROT onto sea-going barges (Varandey Oil Export Terminal)Loading of FOIROT onto sea-going barges (Varandey Oil Export Terminal)Construction of Varandey TerminalConstruction of Varandey TerminalCommissioning of a catalytic reforming installation at the Volgograd RefineryCommissioning of a catalytic reforming installation at the Volgograd RefineryNakhodkinskoye gaz field commissioningNakhodkinskoye gaz field commissioningOil Spill Response Exercise in the Caspian SeaOil Spill Response Exercise in the Caspian SeaInternational training exercises at Varandey oil export terminalInternational training exercises at Varandey oil export terminalAnti-terrorism exercises at Vysotsk oil terminalAnti-terrorism exercises at Vysotsk oil terminalInternational anti-terrorism exercises at Volgograd RefineryInternational anti-terrorism exercises at Volgograd RefineryInternational exercise at RPK-Vysotsk LUKOIL-IIInternational exercise at RPK-Vysotsk LUKOIL-IIFire-prevention trainings in Kaliningrad RegionFire-prevention trainings in Kaliningrad RegionExercises Kaliningrad 2004Exercises Kaliningrad 2004Post cardsPost cardsSecuritiesSecuritiesPhotoPhotoEnvelopesEnvelopesStampsStampsReportsReportsFor Investors and AnalystsFor Investors and AnalystsFor ShareholdersFor ShareholdersGeneral Shareholders MeetingsGeneral Shareholders MeetingsShareholders EquityShareholders EquitySecurities trading statisticsSecurities trading statisticsFCA DisclosureFCA DisclosureFinancial ReportsFinancial ReportsLUKOIL Annual ReportsLUKOIL Annual ReportsLUKOIL Data BooksLUKOIL Data BooksLUKOIL Fact BookLUKOIL Fact BookSustainability ReportSustainability ReportCorporate Governance ReportCorporate Governance ReportReport on Payments to Governments Report on Payments to Governments Financial 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FAQ


General questions

Question: Who is holder of the Companys shareholder registry and how do I contact such a holder?


Answer: Headquarters of OOO Registrator Garant


Address: 6, Krasnopresnenskaya nab., Moscow 123100 Russia

Phones:


Telephone/fax: +7 (495) 221-31-12

Call-centre: +7 (800) 500 2947 from 10:00 a.m. to  4:30 p.m. (Russia toll-free)

E-mail: lukoil@reggarant.ru

C: www.reggarant.ru


Business hours:
Monday, Tuesday, Wednesday, Thursday, from 10.00 a.m. to 3.00 p.m. (no lunch hour)


Friday from 10.00 a.m. to 2.00 p.m. (no lunch hour) Queue management system tickets are issued until 2.00 p.m.

http://www.reggarant.ru/index.php/ru/aktsioneram-pao-lukojl/transfer-agenti


Location map:

Question: How can one change the details of a shareholders personal account (bank details, registration address, passport details)?


Answer: changes to the personal account details are made by submitting a registered individual questionnaire (hereinafter referred to as the Questionnaire) to

OOO Registrator Garant (hereinafter referred to as the Registrar), located at the following address: 6, Krasnopresnenskaya nab., Moscow 123100 Russia,

 phone: +7 (800) 500 2947 from 10:00 a.m. to 4:30 p.m. (Russia toll-free), or to  transfer agents of the Registrar. The new Questionnaire may be hand-delivered to OOO Registrator Garant or via an authorized representative, or if the Questionnaire has already been submitted before, by mail. Questionnaires to the Transfer Agent may only be hand-delivered or submitted via an authorized representative. The signature appearing in the Questionnaire must be affixed by the shareholder in the presence of the Registrar, transfer agent or be notarized.


In case of any changes in the full name of the registered person, the following items shall be additionally provided to the Registrar for the purposes of establishing whether the applicants identity matches that of the person appearing in the registry:

original (must be produced) or a notarized copy of the Marriage Certificate (Certificate of Dissolution of Marriage) or Certificate of Name Change or any other document bearing proof of such changes.


In case of any changes in the document of identity, the following items shall be provided to the Registrar for the purposes of establishing whether the applicants identity the matches that of the person appearing in the registry:

passport supporting the identity of the registered person with a note to the effect of previously issued documents of identity made on the nineteenth page, or a letter of verification issued by a respective agency of the Federal Migration Service or another authorized organization to the effect that the document of identity, whose details appear in the personal account description, has been replaced with a document of identity appearing in the submitted documents. The letter of verification shall include a reference number, indicate the date of issue and bear the seal and signature of the signing officer.


Whenever the Questionnaire is submitted to the Registrar for the purposes of making changes to the personal account details via an authorized representative or by mail, such Questionnaire shall be accompanied by a notarized copy of the document of identity (passport) of the shareholder.


The questionnaire form and examples of how to fill it in, may be found on PJSC LUKOIL website under Investor and Shareholder Center in the Registrar section, or on the Registrars website  www.reggarant.ru under Shareholder Info.


If the shareholder is unable to print out the questionnaire form from the websites of the Company or the Registrar, he/she has to write a letter to the Registrar requesting it to provide a Questionnaire Form or obtain one from the Registrars representative office.


For the list of branches or transfer agents of the Registrar please go to the Companys website under Registrar.

Changes to the personal account details contained in the registry of holders of the Companys registered securities shall be made by the Registrar only following provision of a receipt confirming that the given service has been paid for.

NB! The shareholder must on a timely basis advise OOO Registrator Garant of any changes in his/her/its details (passport details, bank details, etc.). In the event of failure to provide details to PJSC LUKOIL or OOO Registrator Garant, the foregoing companies shall not be liable for any damages that may arise from or out of such failure (including undistributed dividends).

Question:
How do I pay for copies of PJSC LUKOIL documents that are submitted upon request of the shareholders or other stakeholders?


Answer: Pursuant to Articles 89 and 91 of the Federal Law On Joint Stock Companies, and Regulations on Disclosure of Information by Securities Issues, approved by order of the Federal Financial Market Service of Russia No. 06-117/pz-n of 10.10.2006, the Company shall provide copies of PJSC LUKOIL documents to its shareholders and other stakeholders, as required by the provisions of the respective articles.

Copies of documents shall be issued upon request made in arbitrary form in writing to PJSC LUKOIL. Such a request shall specify the full name of the person making the request (or name and address for entities) and list the documents being requested.


Details of settlement accounts to pay for making copies of documents


Details of settlement accounts to pay for making copies of documents


1. Petrocommerce branch of the Public Joint Stock Company Otkritie Financial Corporation Bank
Beneficiary: PJSC LUKOIL
TIN: 7706092528
RVC: 997950001
Settlement account: 40702810500000000140
BIC: 044525727
Correspondent account: 30101810745250000727 in the Main Division of the Bank of Russia in the Central Federal Okrug

2. OJSC Sberbank of Russia, Tver branch of Sberbank No.7982, Moscow
Beneficiary: PJSC LUKOIL
TIN: 7708004767
RVC: 997150001
Settlement account: 40702810738040111765
BIC: 044525225

Correspondent account: 30101810400000000225

Printing services price list

(cost of making one copy)

Price in RUB net of VAT

Price in RUB with VAT

Black and white A4 copies

3.46

4.08


For any matters regarding the submission of copies of documents or payments please contact the shareholder relations department.


Please note that numerous documents are freely accessible via our website under Information Disclosure and Company Policies and Procedures.


NB!


Any person registered in the PJSC LUKOIL shareholder registry must in a timely manner advise JSC Independent Registration Company of any changes in his/her/its details (passport details, bank details, etc.). In the event of failure to provide details to PJSC LUKOIL and JSC Independent Registration Company, the foregoing companies shall not be liable of any damages that may arise from or out of such failure (including undistributed dividends).

Company shares


Question: Where can I buy/sell PJSC LUKOIL shares?


Answer
: To purchase/sell PJSC LUKOIL shares please contact the Stock Exchange Consultation Center of PJSC LUKOIL:
Address: Moscow, Sretensky boulevard 11 Phone: +7 (495) 780-19-43. Please also note that currently multiple investment companies offer the respective services.

Location map:


Question: What ticker symbol are PJSC
LUKOIL shares listed under on the Russian Stock Exchange?

Answer
: LKOH on the Moscow Exchange.


Question: I have received a letter from an investment company that is not known to me, offering me to sell my PJSC LUKOIL shares. Would appreciate your advice on what I should do.

Answer
: It is usually unfair securities market players that make such offers and use illegally obtained data of the shareholders postal address and their full names. The price at which such investment companies offer to sell shares is most likely going to be considerably below the market price, and the deal will not be beneficial for the shareholder. Our recommendation in this case is to keep a wary eye on the current market price of PJSC LUKOIL shares published in the mass media (Vedomosti and Kommersant newspapers), on PJSC LUKOIL website (www.lukoil.ru), and on the website of the Moscow Exchange (http://moex.com). Avoid dealing with the investment companies that are not known to you and whose data is not available in the public domain. For any questions arising in similar cases please contact the Stock Exchange Consultation Center of PJSC LUKOIL (phone: +7(495) 981-79-18, 780-19-43).

Question: Can a shareholder purchase additional shares in the Company at their face value?

Answer:
The possibility to purchase the Companys shares at their face value is not provided.

Question: What shares are defined as outstanding shares?

Answer:
The current Russian law defines outstanding shares as any issued and outstanding Companys shares, other than own shares redeemed from the shareholders by such Company, i.e. shares that may be used in civil transactions resulting in transfer of ownership of the respective securities.


Question: How can I get a deed confirming my ownership of the Companys shares?


Answer: You should make a respective request with the Registrar or your Nominee Holder.

Question: Where and how can I get a certificate of share transfers?


Answer:
You should make a respective request with the Registrar or your Nominee Holder of your securities.



Annual General Shareholders Meeting

Question: Which issues are addressed at the annual General Shareholders Meeting?

Answer: The Company must annually hold annual General Shareholders Meetings. The agenda of the General Shareholder Meeting includes election of the Companys Board of Directors, Audit Commission (Auditor) of the Company, approval of the Companys auditor, and other issues as provided by the Federal Joint Stock Companies Law that fall within the competence of such a General Shareholders Meeting.

Question: When shall the next annual General Shareholders Meeting scheduled to take place?


Answer: In pursuance of the Federal Law On Joint Stock Companies the annual General Shareholders Meeting must be convened annually within the timeframe set forth in the Companys Articles of Association, however in each case no earlier than two months before and no later than six months after completion of the respective fiscal year. The date of the regular annual General Shareholder Meeting is indicated in the respective communique published by the Company within the established timelines on the Companys official websites in the information and telecommunication network Internet, URL: www.lukoil.ru,
www.lukoil.com.


Dividends



Question: Who decides on distribution of dividends to the Companys shareholders?


Answer: Distribution of dividends (declaration of dividend) is decided upon by the General Shareholders Meeting. This decision must specify the amount of dividends accrued on the shares, form of payment, and date as of which persons entitled to such dividends are defined. Please note that the decision in regard to the date as of which one defines the persons entitled to dividends shall be made solely as advised by the Companys Board.

The dividend amount must not exceed the dividend amount recommended by the Board of the Company.


Question: What is the procedure for setting the date as of which persons entitled to dividends are defined?

Answer: The date whereupon in line with the decision on dividend distribution (declaration of dividend) the persons entitled to such dividends are defined, must occur no earlier than 10 days after the day on which the General Shareholders Meeting decided on dividend distribution (declaration of dividend) and no later than 20 days after such decision was made.


Question: Which persons are entitled to dividends?


Answer: Dividends are distributed to persons who/that have been holders of the Companys shares or persons exercising rights attributable to such shares under the federal laws at the end of the trading day on the day on which persons entitled to dividends are defined, as indicated in the dividends decision on dividend distribution (declaration of dividend) (see above).

If the shares are sold or otherwise transferred within a period of time for which dividends accrue, the dividend amount shall not be proportionately distributed amongst the holders of such shares.


Question: What is the period of time within which dividends must be distributed?


Answer:
Dividends must be distributed to nominee holders who/that are security traders or trustees registered in the Companys shareholder registry within 10 business days, whereas for other persons registered in the shareholder registry such period of time shall not exceed 25 business days starting from the day on which persons entitled to such dividends were defined.


Question: Are there any distributions of dividends in the form of shares?


Answer: Pursuant to clause 5.7 of the Dividends Policy Regulations of JSC LUKOIL, adopted in 2003 and amended in 2004 by the Companys Board of Directors, distributions of dividends shall take place in monetary form, or in the form of assets in the cases defined by the Companys Articles of Association.


Question: I was registered as holder of shares on the day the list of persons entitled to dividends was made, however none have been paid to me so far.


Answer:
The most probable cause is incorrect or incomplete questionnaire data (i.e. TIN, bank account details, postal address, passport details). Moreover, if your shares are being held by the nominee holder, the cause may be delayed or incomplete provision of such data to the nominee holder. In such case you should contact your nominee holder or Registrar at (+7 495) 926-81-60, (+7 800) 200-81-60 or make a respective written request. Dividends distribution costs are borne by PJSC LUKOIL.


Question: When was the 2014 list of persons entitled to dividends made and where can one look up the historical data?


Answer: The 2014 list of persons entitled to dividends was made on July 14, 2015. To look up the previous dates on which the lists of persons entitled to dividends were made, please go to PJSC LUKOIL website, URL
http://www.lukoil.ru/static_6_5id_243_.html


Question: What is the dividend amount distributed following the results of 2014?


Answer: In pursuance of the resolutions made by the extraordinary General Shareholders Meeting of JCS LUKOIL on 12.26.2014 and the General Shareholder Meeting of PJCS LUKOIL on 06.25.2015, the following dividend amounts were distributed: 60 RUB per common share following the results of nine months of 2014 fiscal year and 94 RUB per common share following the results of 2014 fiscal year, which collectively totaled 154 RUB. For the historical data regarding the amount of dividends please go to PJSC LUKOIL website
http://www.lukoil.ru/static_6_5id_243_.html

Question: I am shareholder of PJSC LUKOIL, however no dividends have been credited to my bank account for the year 2014. Please, explain.


Answer: Following the 2014 distribution of dividends accrued on the shares in PJSC LUKOIL (hereinafter referred to as the Company) some shareholders failed to receive the sums owed to them. The funds were credited back to the Companys accounts by the banks wherein the shareholders have their accounts, due to incorrect bank details.

The most frequent errors found in bank details include:

 Incorrect number of the personal account opened with Sberbank of Russia - must be 20 characters

 Incorrect last name/first name/patronymic of the beneficiary (in case of any changes in his/her last name, the shareholder failed to give notice to this effect to the bank and/or JSC Independent Registration Company)


In case of any problems related to the 2014 dividends distribution, and also for the avoidance of similar problems with future distributions, please contact your bank and CHECK THE ACCURACY OF YOUR BANK DETAILS, as appropriate, in accordance with the established procedure (via JSC Independent Registration Company) procure that changes are made to your personal account details contained in PJSC LUKOIL shareholder registry.

Question:
In 2015 I filed a new security holder questionnaire specifying the bank details to be used in dividend distribution. Nonetheless no dividends have been distributed to me for the year 2014.

Answer:
It most likely happened because your Bank changed your bank details after you had filed your Questionnaire (the banks name, its correspondent or settlement account, BIC, etc. could have been changed). Our recommendation is that you check the accuracy of your bank details by contacting your bank. In case of any such changes in the bank details make sure to fill out the registered person questionnaire in accordance with the established procedure: please see the answer to the question How can one change the details of a shareholders personal account (bank details, registration address, passport details)?.


Question: Due to a change in my address I failed to receive my dividends per post. What do I have to do to receive my dividends?

Answer: If dividends sent per post order remain unclaimed and are returned, repeated payments of dividends shall be effected following submission to the Registrar of the postal and/or bank details (registered individual questionnaire) and their entry into PJSC LUKOIL shareholder registry. Dividends distribution costs are borne by PJSC LUKOIL.

Question: I have received my dividends by bank transfer, however I had to pay a bank transfer fee. Is there a way to avoid such costs?

Answer: Bank transfers are a quick and reliable way of distributing dividends. PJSC LUKOIL pays dividends to its shareholders who/that are residents of Russia without charging any transfer fee. However, please note that cash-out transactions represent specialized billable bank services, which the customer consents to at the time of making a respective bank account agreement. This service does not represent a transfer of funds and is billed to the banks customer under the foregoing agreement, and payments for such services are beyond the issuers mandate. In choosing your bank you should carefully study the rates and fees offered by the banks in your region and choose the bank offering the most beneficial terms.


Question:
What is the procedure for heirs who have joint shared ownership to receive inherited dividends distributed by PJSC LUKOIL?

Answer: One of the below documents, in addition to the Certificate of Inheritance and Questionnaire, must be submitted to JSC Independent Registration Company to enable receipt of inherited dividends distributed by PJSC LUKOIL by heirs who have joint shared property:

  • notarized power of attorney issued by holders of the joint shared ownership in the name of one of them, whereby the latter is entrusted to receive the amount of inherited dividends distributed as joint shared property, indicating each year of distribution of inherited dividends (Russian Civil Code, Art. 185).
  • division agreement executed by and between the heirs in accordance with the Russian Civil Code, Art. 252, 1165 in regard to property (dividends) jointly owned by them (or an agreement for apportionment of interest owned by one of them). The agreement may be made by all joint shared owners in the presence of a representative of the Registrar or a representative of its transfer agent.
  • agreement governing ownership, use, and disposal of property (dividends) being the object of joint shared ownership made by and between the heirs that establishes entitlement of the heir claiming dividends to a respective monetary amount (Russian Civil Code, Art. 246, 247). The agreement may be made by all joint shared owners in the presence of a representative of the Registrar or a representative of its transfer agent.
  • judicial decisions to the effect of apportionment of the share payable to the heir claiming dividends.

Question: How are dividend taxes assessed and paid? What is the amount of dividend taxes?


Answer: Pursuant to the Russian Tax Code (hereinafter referred to as the Tax Code) in accordance with the status of the beneficiary, dividends being distributed are subject to personal income tax or corporate profit tax.

The general rule is that the personal income tax and the profit tax are withheld at the time of payout of dividends by a tax agent, i.e. a person who/that assesses, withholds and pays to the budget the income amounts withheld at the time of dividend distribution. The Tax Code provides for two different ways of assessing, withholding and paying taxes charged on shareholders dividend income, and dividend income accruing to the benefit of holders of depositary receipts. For individuals who are tax residents of Russia* and Russian entities starting January 1, 2015 dividends are taxed at a rate of 13% (previously 9%) as established by the Tax Code, Art. 224, clause 1, Art. 284, clause 2, sub-clause 3. Please note that the tax amount withheld from the income of a taxpayer who/that has earned dividend income is assessed in accordance with the Tax Code, Art. 275, clause 5.

Dividends distributed to individuals who are not tax residents of Russia** or foreign entities shall be subject to a tax rate of 15% as provided by the Tax Code of Russia, Article 224, clause 3 and the Tax Code of Russia, Article 284, clause 3, sub-clause 3 or tax rates established by the international double taxation agreements, to which Russia is a party.

*A tax resident of Russia is generally defined as an individual actually present in Russia for 183 or more calendar days within 12 consecutive calendar months (Russian Tax Code, Art. 207, clause 2).

*A non-resident of Russia for tax purposes is generally defined as an individual actually present in Russia for less than 183 calendar days within 12 consecutive calendar months (Russian Tax Code, Art. 207, clause 2).


Question: How can I obtain a certificate of dividend income that must be submitted to the taxation authorities?


Answer:
Fax a request to the attention of Mrs. L.N. Khoba, Chief Accountant of PJSC LUKOIL, to (495) 981 75 09 to issue a certificate in the 2-NDFL form for the requisite period (2011, 2012, etc.) indicating your details (postal address, phone, fax, email) and way of delivery of such certificate to you (per post, fax, hand-delivered, etc.). After the request has been sent by fax, any further contacts in regard to the issuance of such a certificate may be established by phone at (495) 627 47 17. Please note that starting January 1, 2014 PJSC LUKOIL has been issuing certificates in the 2-NDFL form solely to persons appearing in PJSC LUKOILs shareholder registry. In this regard, to obtain the certificate, the Companys shareholders need to contact their nominee holders.

Model form of the 2-NDFL application

Question: What is a DR?


Answer: Depositary Receipt (DR) is a security that serves to prove that a person holds a certain number of shares in a foreign company deposited in the companys country of residence. The depositary bank for all PJSC LUKOIL depositary programs and issuer of depositary receipts for PJSC LUKOIL shares is The Bank of New York Mellon.


Question: How do DRs and common shares of PJSC LUKOIL correspond to each other?


Answer: One (1) DR of PJSC LUKOIL (CUSIP69343P105) corresponds to one (1) common share of PJSC LUKOIL.


Question: Where are PJSC
LUKOIL DRs listed?


Answer: PJSC LUKOIL DRs are listed on the over-the-counter market under the LUKOY ticker. CUSIP: 69343P105. For more details of PJSC LUKOIL DRs please visit
https://www.adrbnymellon.com/search?q=lukoil . In Europe DRs are listed on the London, Frankfurt, Munich, and Stuttgart stock exchanges.


Question: What ticker symbol are ticker PJSC LUKOIL shares listed under on the major international stock exchanges?


Answer: LKOD on the London Stock Exchange; LUKOY on the US OTC market.


Question: Please specify the entities acting as a depositary bank, transfer agent, registrar and exchange agent as part of PJSC LUKOILs DR program.


Answer: The Bank of New York Mellon is PJSC LUKOILs depositary bank, also acting as the companys transfer agent, registrar and distributor of dividends accruing on DRs. The bank is also responsible for completing every procedure related to proxy voting.


Question
: What am I supposed to do in case of a change in the address?


Answer: You can contact BNY Mellon Shareowner Services in any of the following ways:

By mail:

BNY Mellon Shareowner Services

P. O. Box30170

College Station, TX 77842-3170

By phone:

Free US calls: 1-888-BNY-ADRS(1-888-269-2377)

Phone number for international calls: 0011-201-680-6825

By email:

shrrelations@cpushareownerservices.com

Question: How can a shareholder find out the current price of the block of securities owned by him/her/it?


Answer: Quotes of PJSC LUKOIL securities are available on the main page of
www.lukoil.com. Moreover, quotes of PJSC LUKOIL DRs on the US OTC market can be found at http://www.otcmarkets.com/stock/LUKOY/profile (ticker - LUKOY). The quotes of LUKOIL DRs on the London Stock Exchange can be found at LSEs website http://www.londonstockexchange.com/exchange/prices-and-news/stocks/international-companies/international-regions.html (ticker LKOD).


Question: Where can I purchase DRs?


Answer: Depositary receipts can be purchased via Global BuyDIRECT, which is a DR re-investment or direct purchase program sponsored by the Bank of New York Mellon, which enables shareholders to automatically buy DRs, using their dividends as transaction payment. The program also provides for acquisition of DRs by new or existing investors, who have already become participants to the program. BNY Mellon is a paying agent for every investment being made. Investors that are direct holders of DRs and members of GlobalBuyDIRECT can receive information directly from the DR issuer and spare brokerage and transaction fees.

Please address your Global BuyDIRECT-related questions or correspondence to the following address:


BNYMellon Shareowner Services


P. O. Box30170

College Station, TX 77842-3170

To be provided with a program schedule and application forms to join Global BuyDIRECT, please call us at: 1-800-345-1612

Free calls for US-based program members: 1-888-BNY-ADRS(1-888-269-2377)

Phone number for international calls: 1-201-680-6825

E-Mail: shrrelations@cpushareownerservices.com

DRs can also be purchased via your broker. Investors may engage any (investment or broker) companies based in the US, Europe or elsewhere to purchase DRs.


Question: Is there a way to convert my common shares into DRs?


Answer: Common shares into DRs shall be converted via a broker or an investment advisor.


Question: What is the difference between a registered and a beneficial DR holder?


Answer: A registered holder appears in the Depositarys Shareholder Registry. A registered holder is deemed to be owner of the certificate. A beneficial holder is defined as holder of receipts in the name of another person, e.g. in the name of a broker or a nominee holder.



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